This often happens when you cut and paste information. There are no leading spaces before or after each line of information.Do not change any details of the Name or Location as these are locked to your registration. You have entered all details exactly as they are received (including name, and location case sensitive).If this is the case, you must first activate your license serial number and obtain a registration and activation code at. You are not attempting to register your software using the 12- or 13-digit license serial number.How to move your software and license to a new machine.Requests for refunds or returns Problems when Moving or Updating License.We are not able to issue refunds unless you can really show our system is wrong. Our automated system has been very well tested and has never been found to apply a wrong charge. You are charged what you see at the time of purchase. Pricing varies from time-to-time and from link-to-link. You cannot refer to prices viewed much later or from different computers.(Note: You would have seen the pricing on the page displayed). It is possible that you remember a special price when that special offer had actually expired.This was clearly noted on the order form. This is because your bank uses a different bank to the one used by our bank to convert currencies. Because we bank in Australian dollars the US dollar amount that you see on the statement might be slightly different. Make sure you included in the price the support that was selected when you purchased.If you have chosen to pay by check, please note that the purchase form indicates that special pricing is not applied and you will be charged the normal price, plus an administrative fee.
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